Departamento de reservas España


Tel:  +34 625 59 6224
spain@palmacaciasafaris.com

Receptivo Kenya

     +254  722  657   717
    +254  735  216   587

    +254  206  657   717


info@palmacaciasafaris.com

Copyright © 2018 Palm & Acacia Safaris.All Rights Reserved

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TERMS

AND

 

 

CONDITIONS

1.CONTRACT

 

There will be no binding contract between the Company and the Client until the following conditions have been met: The Company Reservation Form must be signed A deposit of 30% of the total amount must have been made The terms and conditions of the reservation must have been confirmed by the Client. There will be no binding contract between the Company and the Agent until the following conditions have been met: The Agent Agreement has been signed The terms and conditions of the reservation have been confirmed by the Agent. A 30% deposit has been made (if not stated otherwise in the Agent Agreement)

2.PAYMENTS

 

A 30% deposit is required by each of the Clients when the form is submitted to confirm a reservation.  The total amount that the Customer owes to the Company must be paid no less than 30 days before the date of departure / start of services. (if not specified otherwise in the Agent Agreement). Customers will not be allowed to start the itinerary if they have not paid the total amount of the services to the Company. If the amount is not received, the Company will have the right to treat the reservation as canceled and therefore forfeit that part of the advance payment as determined by the Company.  Invoices in foreign currencies must be paid no later than the date indicated on the foot of the original invoice. If the payment is not made within the specified period, the Client is obliged to request a new invoice since the amount is subject to currency exchange fluctuations.  If the Company accepts payments by Credit Card by an Agent or Client, a 5% supplement will be added to the final amount with American Express and 4% with Visa and Master Card

3.CANCELLATIONS  

 

Any cancellation of reservation by the Client or the Agent must be in writing and will only be effective after the Company acknowledges its receipt. The date on which the Company receives the shipment or an Agent recognized by the Company will determine the cancellation charge, if any. Cancellations will be incurred in the following ways:   46 days or more before departure: 10% of the total rate.   From 21 to 45 days before departure: 30% of the total rate.   From 14 to 20 days before departure: 50% of the total rate.   From 8 to 13 days before departure: 80% of the total rate.   Less than 8 days before departure: 100% of the total rate.

 

4. CHANGES AND ALTERATIONS  

 

 "Force Majeure" means, in relation to the Company, any circumstance beyond the control of the Company (including, but not limited to, fortuitous events, explosions, floods, fire, war or threat of war, sabotage, civil unrest, touch of remains, government interventions, weather conditions and other unforeseen events).  The Company will not be subject to any breach of the terms and conditions nor will it be indebted to the Client due to delays in execution, or due to non-execution of any of its obligations listed below due to any Force Majeure.  If the Company is affected by Major Forces it will be in its right to vary or change any itinerary or agreement related to the tour or safari.  No refunds will be made for circumstances occurring outside the control of the Company, requiring alternative plans to guarantee safety and / or operation and enjoyment in relation to a tour or safari.  In the unlikely event of the malfunction of a vehicle beyond the control of the Company and immediate repair, the Company will be responsible for ordering the part and sending it to the vehicle's location point as quickly as possible. The Company reserves the right to alter the itinerary to compensate for any loss of time caused by Major Forces. The company reserves the right to cancel the tour without prior notice and in that case only undertakes to reimburse all payments already made and received from the Client.

5.TRAVEL INSURANCE

 

Travel insurance and cancellation is mandatory for all Customers. All insurance is solely the responsibility of the Customer. Before a client starts a tour he should organize his insurance with coverage during the whole trip, for personal injuries, medical expenses, repatriation expenses and loss of luggage. If a Client falls ill, all hospital, medical and repatriation expenses will be borne by the Client and the Company will not be responsible for any refund of the tour fee.  The handling and storage of luggage and personal belongings are the responsibility of the Client and the Company will not accept any liability for loss or damage to baggage or effects.

 

6. RESPONSIBILITY

 

The Client acknowledges, confirms and records that he understands the risk inherent in an adventure trip in an African destination and its associated activities. The Client is admitted to the tour and accepts to make the tour, trip or activity under his responsibility. The Client agrees and grants that the Company, its representatives and workers shall not be liable for the loss or damage to possessions, or damages or illnesses of the Customer or loss of life or consequential damages that may occur for any reason, unless caused directly by the negligence of the Company.

 

7 .HEALTH  

 

The Client will acknowledge his knowledge of the proposed itinerary and confirm that he is in good health and that he is in good physical and mental condition and that he is therefore able to participate in the tour. Any Client with a special medical condition or illness must declare the nature of said condition to the Company before the start of the tour. In case of not making a declaration, your reservation may be canceled

 

8. COMPLAINTS AND COMPLAINTS  

 

In the unlikely event that the Client has filed a complaint against the Company, the Company must be informed immediately, in order to give the Company the opportunity to investigate the situation and provide compensation. If the Client has more complaints these must be in writing and must be sent to the Company within 1 month of the end of the tour. If these procedures are not followed, the Company will not begin or continue any investigation of such complaint.

9.RESPONSIBILITY AND RIGHTS OF THE COMPANY  

 

Information in paper brochures and itineraries is delivered by the Company and is based on the latest information available to the Company. The printed itineraries only serve as orientation. The Company reserves the right to change the facilities or transportation described in any publication without being responsible for any compensation or reimbursement.

 

10 .THE AUTHORITY OF THE COMPANY  

 

Any decision made by the tour guide, acting as a representative of the Company will be recognized as final under any criteria. The Company will not be responsible for any client that commits an illegal act in any visited country, or the consequences of such illegal act. The Client can be excluded from the tour under these circumstances without any refund. If the Company considers a customer unsuitable for a tour (due to its mental state, physical illness or danger to any other Client or representative of the Company), it may refuse to continue with such Client. If a Client causes severe inconvenience or inconvenience to another Customer, the Company may refuse to continue with it, without any type of refund.

 

11. THE CLIENT'S RESPONSIBILITY    

 

It is the sole responsibility of the Client to ensure that the passports, visas, permits and other mandatory documents for the tour have been obtained in advance and that they are in accordance with the terms of all the countries to be visited. It is the Client's responsibility to cover any additional costs incurred by the Client (or by the Company on behalf of the Client) as a result of the Client's breach of said requirements. The Company will not be responsible for any failure of the Client to not carry the correct travel documentation with them.  The responsibility lies with the client to become familiar with the Terms and Conditions set forth herein and with all requirements such as visas, documentation, payment dates and cancellation policy.